# 1. Introduction
Welcome to sendkit.best ("we," "us," or "our"). We are dedicated to facilitating your business communications through our marketing and transactional email delivery services (the "Services").
We recognize the importance of privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data and the data of your recipients.
# 2. Information We Collect
We collect information in two primary categories: (1) Information about you (our Customer); and (2) Information about your contacts that you upload to our platform (Recipient Data).
2.1 Information You Provide to Us (Customer Account Data)
- Registration Information: When you sign up for an account, we collect your name, email address, company name, and password.
- Billing Information: If you purchase paid services, we collect billing details. We do not directly store your full credit card numbers; these are processed securely by our third-party payment processors.
- Communications: Records of your communications with our customer support or sales teams.
2.2 Information We Process on Your Behalf (Recipient Data)
As an Email Service Provider, we act as a Data Processor. The contact lists you upload remain your asset.
- We do not sell, rent, or use your Recipient Data to send our own marketing emails.
- We process this data solely for the purpose of delivering the emails you request.
2.3 Information Collected Automatically
- Email Engagement Data: To provide performance reports, we track delivery rates, open rates, clicks, bounces, and spam complaints.
- Log Data: We collect server logs including access times and IP addresses for security.
- Cookies: We use cookies to maintain your login session.
# 3. How We Use Information
- Service Delivery: To send transactional/marketing emails and generate reports.
- Account Management: To process payments and send notifications.
- Abuse Prevention: To monitor sending behavior to detect spam or violations. This is critical for IP reputation.
- Legal Obligations: To comply with applicable laws.
# 4. Sharing of Information
We do not sell your personal information. We only share information in the following circumstances:
- Service Providers: Third-party companies (e.g., AWS, Stripe) that support our operations.
- Legal Compliance: If required by law or valid public authority requests.
- Business Transfers: Mergers, acquisitions, or asset sales.
# 5. Data Retention
- Account Data: Retained as long as your account is active.
- Recipient Data: Retained until you delete them or terminate your account.
- Log Data: Retained for a limited period (e.g., 90 days) for security.
# 6. Your Rights
You may have rights regarding Access, Rectification, Deletion, and Portability of your data.
Regarding Your Recipients (End Users)
If your recipients wish to exercise data rights (e.g., "Unsubscribe"), they should contact you (the Data Controller). If they contact us, we will forward the request to you.
# 7. Security & Transfers
We use encryption (TLS/SSL), access controls, and backups. However, no internet transmission is 100% secure.
Your information may be processed in countries other than your own. By using our Services, you consent to such transfer under appropriate legal frameworks.
# 8. Contact Us
Questions about this Privacy Policy? Contact us at:
Company
Digital Fossil, LLC